Free Shipping - Malaysia & Singapore
Free shipping across West Malaysia, and Singapore! All orders will be processed in 2 business days, and the estimated delivery time to receive is between 7 to 10 business days EXCEPT made upon order items / high volume quantity order / high volumetric parcel size. E.g. huge pendant light, linear light, and floor lamp would take 15 to 20 business days under normal shipping conditions.
Please note that this timeframe is an estimate only and does not constitute a guaranteed delivery period.
While most shipments are delivered within the stated transit time, unforeseen circumstances beyond our control may occasionally cause delays. These may include, but are not limited to, customs inspections, container audits, port congestion, adverse weather conditions, regulatory requirements, carrier disruptions, or other logistical issues.
In the event of such circumstances, actual delivery times may exceed the standard 15–20 business day estimate. We appreciate your understanding and patience should any unexpected delays occur during transit.
Kindly contact us if you wish to confirm the lead time before placing an order.
Thailand - Bangkok ONLY
All orders will be processed in 2 business days, and the estimated delivery time to receive is between 20 to 30 business days. Kindly contact us if you wish to confirm the lead time before placing an order.
Please note that shipping timelines may occasionally experience unforeseen delays due to shipping congestion, container inspections, customs clearance processes, warehouse audits, or logistics disruptions beyond our control. While we will always do our best to ensure timely delivery, certain situations may impact the estimated shipping lead time and cause delays which cannot be guaranteed or avoided.
Indonesia - Jakarta ONLY
All orders will be processed in 2 business days, and the estimated delivery time to receive is between 30 to 40 business days. Kindly contact us if you wish to confirm the lead time before placing an order.
Please note that shipping timelines, especially for INDONESIA shipments, may occasionally experience unforeseen delays due to shipping congestion, container inspections, customs clearance processes, warehouse audits, or logistics disruptions beyond our control. While we will always do our best to ensure timely delivery, certain situations may impact the estimated shipping lead time and cause delays which cannot be guaranteed or avoided.
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NOTE: For large items, the courier service will only provide curbside delivery. This means that the items will be unloaded at your location but not brought inside or to your doorstep. We kindly recommend arranging for additional assistance on-site to carry and move these items to their final placement. No unboxing, assembly or installation service is provided.
1 To 1 Replacement
We offer a one-time replacement in the event of any defective item being received due to unforeseen circumstances during shipment. However, please rest assured that all of our products are safely packed and shipped.
In Urbanesta, we strive to provide not only the best quality products but the best shopping experience for you. You can shop 100% worry-free on our website!
